FAQ

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We will reply within 24 hours of receiving a message or email.

We offer FREE shipping to the continental USA only.

Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up, processing times may go up to 3 business days following the day you place your order.

Our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~3 business days after your order is placed, and you will receive an email with the tracking number soon after. Depending on where you live, packages are delivered within 10 days from the date of order.

Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.

Our warehouse staff are super quick, so if you notice an error, please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!

We currently do not ship internationally but look forward to serving our international customers in the future.

We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance. Our email is Contact@Marlenisms.com

This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order.

Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.

If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

Please contact us immediately and we'll work with you to resolve your issue. Our email is Contact@Marlenisms.com

If any of your purchased items are missing or are damaged, please contact us immediately to resolve the issue. We have a Money Back Guarantee which lasts 30 days from the date of your order so make sure to contact us within that time frame. To get a hold of us to assist you please either use the Contact Us tab or email us at Contact@Marlenisms.com

You must contact us within 12 hours of your order.  We cannot cancel your order once it has shipped.

Please see our Refund and Return Policy by clicking on the Return/Refund Policy link at the bottom of this page.

All orders have a 30-day money back guarantee! Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Contact our support team at Contact@Marlenisms.com and we will get in touch with you as soon as possible!

*Please note that we may ask you to send us a picture of the damaged product before shipping the replacement.

Do you still have a question? Send us an email via Contact@Marlenisms.com and we'll get back to you within 24 hours guaranteed.